Examples of Support

December 31, 2003.  It was a Friday, and very few workers were around. The vendor was closed from December 31 to Jan 3rd. The crash happened December 30 and though the system rebooted, the interface failed and the database was corrupted. We assisted the healthcare corporation to restore the databases for their 19 hospitals and to catch up the interfaces so that on January 3rd, 2004 they could run their year end reports. This saved at least three days of time and meant the reports were ready as expected.

December 2007. A conversion to a new system resulted in no new accounts being added to the Contract Management system after Dec. 1, 2007. Through miscommunication and more issues than staff could manage, two weeks of data were completely lost and the system was a month behind before Bloom Road services began to assist in restoring the data.  We helped to store data for import, recreate the missing data, and monitor the data for complete and accurate recovery.